All shipments are made using Purolator service from our distribution centre in Markham, Ontario. Orders under $400 will be charged a variable rate for shipping based on the delivery address of the order. Regular shipping is sent using Purolator ground service and expedited shipping is sent using Purolator air service. Orders totaling more than $400 (before tax and after discounts) will be shipped FREE OF CHARGE.

Note that you may ship goods to an address other than your own, which makes gift giving even easier, however this will cause a slight delay in your order as the order will have some manual processes to go through . Your order will be processed in 1-3 business days at which time it will be shipped to you via Purolator from our distribution centre in Markham, ON. Shipping times will vary based on your location. Items cannot be shipped to a General Delivery Address, Post Office Box or to any address outside of Canada.

We will ship all items on an order at the same time. In the rare event that there is an item that is on back order, the entire order will be held until such time that the back order item is available. In this rare event, you will be contacted by email and given options on how you would like to have your order handled.

If you have any questions regarding your order, please contact our Internet Support Centre by e-mail at support@blackphoto.com or call us at 1-866-4-BLACKS.

All amounts are in Canadian dollars.

SATISFACTION GUARANTEE, EXCHANGES & REFUNDS

 30-DAY SATISFACTION GUARANTEE

If for any reason you are unhappy with your on-line purchase we're committed to making it right. We will gladly refund, exchange or replace any product within 30 days of shipment. Complete details of our blackphoto.com satisfaction guarantee are found below:

 REFUNDS & EXCHANGES through any of our Black's Retail Locations

For the quickest and easiest service, you may return or exchange items to your local Black's store. Use the 'Contact Information -Store Locator' service on our website to find the location of the Black's store nearest you.

All products must be returned in original condition including the original packaging and must be accompanied with the Blackphoto.com invoice. A printable copy of your on-line receipt may also be used.

 REFUNDS & EXCHANGES Direct to Blackphoto.com All products must be returned in original condition including the original packaging and must be accompanied with the Blackphoto.com invoice. A printable copy of your on-line receipt may also be used. Returned orders with missing items will either be refused or the missing item will be deducted from the outstanding credit.

To process your return or exchange simply call our Internet Support Team at 1-866-4-BLACKS or contact us by e-mail at support@blackphoto.com to obtain an RMA (Return Merchandise Authorization) number and then return your items (freight prepaid) to:

Black Photo Corporation
RMA ####
Attention:BLACKPHOTO.COM
371 Gough Road
Markham, ON
L3R 4B6

PLEASE NOTE -The RMA number and 'Attention BLACKPHOTO.COM' must be clearly labeled on your package or your refund could be significantly delayed or refused.

When returning item(s), please indicate on the back of the invoice, or in an attached letter, the reasons for the return and your name and phone number.

Black Photo Corporation will not refund any return shipping charges unless we made an error in order processing or in the case of a defective product. Black Photo Corporation is not responsible for any damage that may occur during shipment to the item(s) you are returning. For your own protection, you may wish to send your return by insured parcel post or courier. All refunds will be credited to the Visa, MasterCard, or American Express credit card used in the original purchase. We will make every effort to process your refund quickly however; some refunds may take as long as 3-4 weeks to process. You will be notified of your refund by e-mail.